Just like you, we'd rather be out skating than dealing with a return. So here's the deal, we promise to make this as painless as possible so we can both move onto bigger and better things!
What can I return?
You may return all orders, unless otherwise stated, within 30 days of delivery for a full refund. All products returned must be in a new and unopened condition. Products must not be abused or damaged as determined by our sole discretion.
Items that are customized or personalized are not returnable/refundable including but not limited to customized longboards. Please be sure that your order/custom text is correct before placing your order.
What am I responsible for?
Our customer service team will send you a return shipping label. Return shipping costs back to our head quarters in Carlsbad California will be deducted. All products are subject to a restocking fee.
When will I get my refund?
After we send you the return label and once we receive your returned products, we will process and verify that everything is correct and as described within 5 business days. After we process your return we will send you an email confirmation. It may take 3-5 business days (up to 30 days for international cards) for your refund to post to your account and 1-2 billing cycles to reflect on your statement.
What else do we need?
In order to process your return we will need the following information. Once we receive all of the information listed we will contact you with futher instructions.
- First and Last Name
- Order Number
- Product you wish to return
- Email Address
- Phone Number
- Zip Code
- Reason for Return